Store Terms of Sale

These terms apply to purchases from the Oasis Ponds online store, operated by Oasis Ponds LLC, Lakewood Ranch, Florida.

Prices and availability

Prices are in U.S. dollars and can change without notice. If an item is out of stock or a price was shown in error, we’ll contact you before shipping and you can cancel for a full refund.

Payment

We accept credit cards, debit cards and bank transfer (ACH) through Stripe. Credit cards have a 3% surcharge, shown before you pay. There’s no surcharge for debit cards or bank transfer. We never see or store your full card number.

Shipping, tax and returns

See our Shipping Policy and Returns Policy. Florida sales tax is added to store orders shipped to an address in Florida. We calculate it on the item prices you pay (after any member or trade discount) plus shipping & handling, using the rate for your delivery county (6% state tax plus your county’s surtax). It is shown as its own line before you pay and on your receipt. Orders shipped outside Florida are not charged Florida sales tax. Prices shown on product pages do not include tax. If you return an item, the sales tax charged on it is refunded with the item.

Sales tax on invoices

Florida sales tax on invoices is added only to parts and materials we sell on their own and to repairs of equipment that isn't built in (like floating fountains and plug-in pumps). It shows as its own line, with your county and rate, on the invoice, the pay page and your receipt. Design/build contracts, built-in installations, maintenance and memberships aren't charged sales tax. Tax is calculated at the rate for the job-site county (6% state plus the county surtax).

Products and installation

Product information comes from the manufacturers. Products bought online are for you to install unless you book installation with us separately. Electrical items should be installed by a qualified person and used with a GFCI outlet. Fire add-on kits are for outdoor use only; follow the manufacturer’s instructions.

Liability

To the extent the law allows, our liability for any order is limited to the amount you paid for it.

Contact

onlinestore@theoasisponds.com · (941) 356-9297

Last updated: October 19, 2026 (draft).